FAQ
Shipping, Returns and So Much More (FAQs)
Shipping Policy
Our goal is to process, package and ship your order as soon as possible. Orders are typically processed and shipped within 1-2 business days. Orders placed on holidays and weekends are processed the following business day.
As soon as order processing is complete, packages will ship from Central Florida via United States Postal Service (USPS) or United Parcel Service (UPS).
Delivery time will depend on the shipping method you select and the location.
The day of shipment is not considered a transit day by any carrier no matter what time the order is placed, processed or shipped. Shipping times are in addition to the order processing time of 1-2 business days.
Estimated delivery times given at time of purchase are ONLY AN ESTIMATE. You will receive an email when your package has been shipped with tracking information that will more accurately reflect your packages transit time. Please note we are not responsible for delays in transit times provided by the carrier.
Once your package is in USPS or UPS hands, it is out of our control! Please contact USPS or UPS directly and have your tracking information handy. If you need information from us for a claim, please contact hello@thewhimsyemporium.com
Incorrect Shipping Address
Oops! Since our goal is to package and ship your order as soon as possible, please let us know of the changes ASAP! After the package has left our hands, we will be unable to make any changes. If the carrier returns the package to us, we will be happy to issue a refund or re-ship but you will be responsible for the re-ship charges.
Adding/Removing Items in an Existing Order
Forgot to put that must have item in your cart? Or changed your mind on one of your items? It happens to the best of us! As long as your items are still in “processing”, we will be able to add or remove items. After the package has left our hands, you will need to place a new order for the additional items and follow the refund process for any unwanted items once you receive them.
Canceling an Order
Orders can be canceled as long as the order is still “processing.” Please send us an email ASAP and we will make every attempt to pull the shipment and refund the purchase.
Incorrect/Missing/Damaged Items
Oh no! We are so sorry! Please contact us via email ASAP. Incorrect, missing, or damaged items must be reported to us within 5 days of receipt of the package. We will respond right away with instructions on when to expect your item or how to return the items in question.
Refund Process
Not head over heels with your items? We want you to be happy with everything you purchase from us! If the products you selected did not work out, we will be happy to issue a refund on unopened and unused items within 30 days of receipt. Please email us at: hello@thewhimsyemporium.com to authorize a return. We will provide you with the return details. Both the return and original shipping charges are not refundable. Opened, used or edible items are non-refundable. Clearance items and custom products may also not be returned.
Gift Cards/Gift Message
How sweet of you! You can purchase gift cards by clicking HERE. We’re happy to include a hand-written gift note with gift cards or any order. Just send us an email to hello@thewhimsyemporium.com with your order information and let us know what you would like the note to say.
Discount Codes
Don’t miss out! The best way to find out about discounts is to subscribe to our mailing list!
Collaboration and Curated Products
Want to work with us on a collaboration? Or think The Whimsy Emporium needs to carry your stuff? Let us know! Email us at hello@thewhimsyemporium.com with more information.
Retail Location
Come visit us Tuesday - Saturday at our shop located in the heart of Lake Mary, FL - 241 N. Country Club Rd, #1009, Lake Mary, FL 32746. Keep an eye out on social media for any changes in hours or special events!
Press and Events
If you are a member of the press or have an event that you want The Whimsy Emporium to be a part of please contact us at hello@thewhimsyemporium.com
